Last updated: May 28, 2026
Welcome to Urbanly. These Terms of Service ("Terms") form a legally binding agreement between you and Urbanly ("Urbanly", "we", "us", "our") governing your access to and use of the Urbanly website, progressive web app, mobile applications, APIs, and all related services (collectively, the "Service"). By accessing or using the Service, by creating an account, or by clicking any "I agree" control, you confirm that you have read, understood, and agreed to these Terms (including the Community Guidelines and Copyright / DMCA Notices sections below) and our Privacy Policy (which also covers our use of cookies), each of which is incorporated by reference. If you do not agree, do not use the Service.
You may use the Service only if you can form a binding contract with Urbanly and only in compliance with these Terms and all applicable laws. You must be at least the higher of (a) 13 years of age, (b) the minimum age required in your country for a child to consent to the processing of personal data (16 years in the European Union by default, lower where a Member State has set a lower age), and (c) the age of majority in your jurisdiction if you are entering into these Terms on behalf of an organisation. If you are under the age of majority, you confirm that your parent or legal guardian has reviewed and accepted these Terms on your behalf.
Urbanly is an information and community platform for urban engagement, civic participation, and reporting. Features may include (but are not limited to) exploring city data, adopting and maintaining public spaces, reporting issues, organising volunteer activities, and connecting with other users. The features available to you may change, be added, removed, or restricted at any time at our sole discretion and without notice or liability.
You agree not to, and not to attempt to:
The following additional rules apply to all activity on the Service and form part of these Terms:
You can report content that you believe breaches these Terms through the in-app report tools or the contact form on our website. Reports are reviewed on a reasonable-effort basis; we do not guarantee any specific response time. We may, in our sole discretion and without prior notice, take any of the following actions in response to a suspected breach of these Terms or applicable law: remove, hide, demote, label, or restrict the visibility of content; limit, suspend, or terminate accounts; withdraw access to specific features; or preserve and disclose information to law-enforcement or other competent authorities where we believe in good faith that doing so is required by law or necessary to prevent imminent harm. If your content was removed or your account was restricted and you believe this was a mistake, you may submit an appeal through the contact form. Appeals are reviewed on a reasonable-effort basis and the outcome is final.
"User Content" means any content you post, upload, submit, or otherwise make available through the Service, including text, photos, reports, locations, comments, and metadata. You retain whatever ownership rights you already have in your User Content. You are solely responsible for your User Content and for ensuring that you have all rights necessary to share it.
By submitting User Content, you grant Urbanly a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable licence to host, store, reproduce, modify (for technical purposes such as formatting and resizing), publish, publicly perform, publicly display, translate, distribute, and otherwise use your User Content in connection with operating, providing, promoting, and improving the Service and our business. This licence continues for as long as the relevant User Content remains on the Service and, with respect to copies retained for legal, archival, backup, statistical, anti-abuse, or compliance purposes, indefinitely.
You waive, to the maximum extent permitted by applicable law, any "moral rights", attribution rights, and similar non-economic rights you may have in User Content for purposes of our operation of the Service.
You represent and warrant that your User Content does not and will not: (a) infringe any intellectual-property, privacy, publicity, contractual or other right of any person, (b) contain unlawful content of any kind, (c) contain confidential information you are not entitled to share, or (d) violate these Terms or our Community Guidelines.
Urbanly is a public, community-facing platform. Reports, adoptions, volunteer events, profile information, and any geographic coordinates you select are visible to other users and may be cached, indexed, or copied by third parties, search engines, and other services outside our reasonable control. Do not post anything on the Service that you would not be comfortable seeing made permanently public. Removing content from the Service does not guarantee removal from third-party copies or caches.
We have no obligation to monitor, screen, edit, or pre-approve User Content, but we may at any time, in our sole discretion and without notice or liability, review, remove, hide, demote, restrict, label, or refuse any User Content for any reason or no reason. Inaction with respect to particular User Content does not amount to endorsement of it or a waiver of our right to act later.
The Service and all associated software, design, text, graphics, trademarks, logos, datasets, compilations, and other materials (excluding User Content and clearly identified third-party material) are owned by Urbanly or its licensors and are protected by copyright, trademark, database, and other applicable laws. Except for the limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Service granted in these Terms, no other rights are granted to you, expressly or by implication.
The Service may contain links to, or integrate with, third-party websites, apps, content, datasets, or services that are not owned or controlled by Urbanly. We do not endorse, monitor, or assume any responsibility for any third-party content, products, services, privacy practices, or terms. Your dealings with any third party are solely between you and that third party.
Urbanly respects the intellectual-property rights of others and expects its users to do the same. This Section sets out how to notify us of allegedly infringing material and how we respond, consistent with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA") and equivalent notice-and-takedown frameworks under EU law (including Articles 14–17 of the Digital Services Act and Article 17 of the Copyright Directive (EU) 2019/790).
If you believe in good faith that material on the Service infringes your copyright, send a written notice through the contact form on our website. To be effective, your notice should include all of the following:
Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing — or that material was removed by mistake — may be liable for damages, including costs and attorneys' fees. Please do not submit takedown notices for content that is plainly fair use, in the public domain, or that you do not own.
If you believe your content was removed or disabled by mistake or misidentification, you may submit a counter-notice through the contact form. To be effective, your counter-notice should include:
If we receive a valid counter-notice, we may restore the affected content after the period required by applicable law unless the original complainant first informs us that they have filed a court action.
It is Urbanly's policy, in appropriate circumstances and at our sole discretion, to disable and/or terminate the accounts of users who are determined to be repeat infringers of intellectual-property rights. The same contact mechanism may be used to report alleged infringement of trademark, image, or other intellectual-property rights. Until Urbanly publishes a registered DMCA agent's postal address, all notices and counter-notices must be sent through the contact form on our website; this is the only mechanism we treat as official receipt. Nothing in this Section constitutes legal advice. Urbanly's response — or its decision not to respond — does not constitute a waiver of any right or defence, including any safe-harbour or hosting-intermediary protection available to us under applicable law. We reserve the right to forward notices to the affected user.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
You acknowledge that activities organised, advertised, or coordinated through the Service — including in-person volunteer events, adoptions of public spaces, and on-site reporting — take place in the physical world and may involve risks of injury, property damage, conflict with third parties, or other harm. You participate voluntarily and at your own risk. Urbanly is not the organiser of, and is not responsible for, any in-person activity. You are responsible for taking appropriate safety precautions, for complying with all applicable laws and permissions, and for obtaining any insurance you consider appropriate.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, the disclaimers and limitations in Sections 11 and 13 apply to the maximum extent permitted by law and nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
You agree to defend, indemnify, and hold harmless the Urbanly Parties from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service, (b) your User Content, (c) your breach of these Terms or any applicable law, or (d) your infringement of any third-party right. Urbanly may, at its option, assume the exclusive defence and control of any matter subject to indemnification, in which case you will cooperate with Urbanly in asserting any available defences.
We may suspend, restrict, or terminate your access to the Service, your account, or any feature, at any time, for any reason or no reason, with or without notice, and without liability. You may stop using the Service at any time. Sections that by their nature should survive termination (including 5, 6, 8, 11, 12, 13, 14, 17, 18, 19, 20, 21, and 22) will survive.
We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may also modify these Terms from time to time. If a change is material, we will use reasonable efforts to notify you (for example, by posting a notice within the Service or sending an email) before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not accept the modified Terms, your sole remedy is to stop using the Service and, if you wish, delete your account.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-laws rules. Subject to Section 18 (Dispute Resolution), the courts of Istanbul, Türkiye have exclusive jurisdiction over any dispute that is not subject to arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in this Section limits any mandatory consumer-protection rights you may have under the law of your country of residence.
The parties will first attempt in good faith to resolve any dispute informally by contacting one another. If the dispute cannot be resolved within thirty (30) days, the parties agree that, except where prohibited by mandatory local law, the dispute will be resolved by final and binding arbitration administered by the Istanbul Arbitration Centre (ISTAC) under its Arbitration Rules, by a single arbitrator, in the English language, seated in Istanbul, Türkiye. Judgment on the award may be entered in any court of competent jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
Consumer carve-outs. If you are a consumer residing in the European Union, the United Kingdom, Switzerland, or any other jurisdiction whose law guarantees you the right to bring proceedings in the courts of your domicile or prohibits pre-dispute binding arbitration in consumer contracts, the arbitration and class-action waiver provisions above do not apply to you to the extent prohibited; you may bring proceedings in your local courts, and we may bring proceedings against you only in the courts of your country of residence.
Opt-out. You may opt out of the arbitration agreement in this Section 18 by sending written notice via the contact form within thirty (30) days of first accepting these Terms. Opting out will not affect any other part of these Terms.
The Urbanly Parties will not be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, hosting-provider outages, cyber-attacks, or shortages of services or materials.
You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive U.S., EU, UK, or Turkish trade sanctions, and that you are not on any list of restricted or prohibited parties maintained by any competent authority. You agree to comply with all applicable export-control and sanctions laws in your use of the Service.
For information about the accessibility of Urbanly and how to report accessibility issues, see our Accessibility Statement.
Nothing in these Terms excludes, restricts, or modifies any consumer right, guarantee, or remedy that cannot be excluded, restricted, or modified under the law applicable to you (including the Australian Consumer Law, the UK Consumer Rights Act 2015, the EU Consumer Sales Directive, the Turkish Consumer Protection Law No. 6502, and similar regimes).
Questions about these Terms? Please use the contact form on our website.