Privacy Policy

Last updated: November 25, 2025

Welcome to Urbanly. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information you provide directly to us, including:

Account Information: When you create an account, we collect your email address, username, and password.
Profile Information: Any additional information you choose to add to your profile.
User Content: Information you provide when using our services, such as reports, adoptions, volunteer activities, and comments.
Location Data: With your consent, we collect precise location data to provide location-based services.
Communications: When you contact us, we collect the information you provide in your messages.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and complete transactions
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience

3. Sharing of Information

We may share information about you as follows:

Public Information: Your public profile and activities (such as adoptions and reports) are visible to other users.
Service Providers: We may share information with vendors and service providers who perform services on our behalf.
Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
Business Transfers: In connection with any merger, sale, or transfer of company assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to your personal data.
Correction: You can update or correct your information through your account settings.
Deletion: You can delete your account and all associated data at any time (see instructions below).
Opt-out: You can opt out of promotional communications by following the unsubscribe instructions.

6. How to Delete Your Account

You can permanently delete your Urbanly account and all associated data by following these steps:

Log in to your Urbanly account
Click on the Account button in the top navigation bar
Select My Account from the dropdown menu
In the Account Settings dialog, click Show More under "More Options"
In the Danger Zone section, click Delete My Account
Confirm the deletion when prompted

Please note: Once you delete your account, there is no going back. All your data, including your profile, activities, reports, and adoptions will be permanently removed from our systems.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

8. Third-Party Services

Our service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us using the contact form on our website.